{"id":4660,"date":"2025-11-21T15:31:37","date_gmt":"2025-11-21T20:31:37","guid":{"rendered":"https:\/\/balmertcom.com\/?p=4660"},"modified":"2025-11-21T15:34:34","modified_gmt":"2025-11-21T20:34:34","slug":"accountability","status":"publish","type":"post","link":"https:\/\/balmertcom.com\/es\/2025\/11\/21\/accountability\/","title":{"rendered":"Responsabilidad"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4660\" class=\"elementor elementor-4660\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71b8a9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71b8a9b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ca35142\" data-id=\"ca35142\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b912c64 elementor-widget elementor-widget-text-editor\" data-id=\"b912c64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"text-align: center;\"><em>\u201cLa responsabilidad equivale a la implicaci\u00f3n, y la implicaci\u00f3n es lo m\u00e1s poderoso que puede tener un equipo o una organizaci\u00f3n\u201d.\u201d<\/em><\/div><div style=\"text-align: right;\">\u00a0 \u00a0 \u00a0<\/div><div style=\"text-align: right;\"><span style=\"font-size: large;\">~Pat Summit<\/span><\/div><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a56e4a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a56e4a1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-356df62\" data-id=\"356df62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-924c262 elementor-widget elementor-widget-text-editor\" data-id=\"924c262\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>Fue una de esas reuniones que se recuerdan. Hoy en d\u00eda lo considero un momento de gran influencia. Se hab\u00eda producido un percance importante cuando una l\u00ednea de proceso no se hab\u00eda aislado correctamente antes de abrirse. A esto lo llamamos un \u201cincidente vital\u201d. El suceso se comunic\u00f3 a trav\u00e9s de la cadena de mando; una vez finalizada la investigaci\u00f3n, era el momento de que el director de la planta interviniera.\u00a0<\/div><div><p>Era alguien con quien trabajaba muy de cerca, a quien conoc\u00eda muy bien; un l\u00edder muy inteligente que sab\u00eda c\u00f3mo utilizar el poder de su cargo. Invit\u00f3 al director de la unidad de negocio que gestionaba la zona a una reuni\u00f3n y me pidi\u00f3 que asistiera, ya que yo desempe\u00f1aba una funci\u00f3n de apoyo en materia de seguridad y medio ambiente.\u00a0<\/p><p>As\u00ed que all\u00ed est\u00e1bamos los tres, sentados en la sala de juntas situada justo al lado del despacho del jefe de planta. Lo primero que dijo fue: \u201cGracias por ser sinceros sobre lo ocurrido\u201d. A continuaci\u00f3n, nos hizo algunas preguntas, pero sin intimidarnos ni culparnos. No me sorprendi\u00f3 en absoluto.<\/p><ul><li>\u201cPor favor, expl\u00edqueme, \u00bfqu\u00e9 sali\u00f3 mal?\u201d<\/li><li>\u201cSeg\u00fan su punto de vista, \u00bfcu\u00e1les fueron las posibles consecuencias de lo ocurrido?\u201d<\/li><li>\u201c\u00bfQu\u00e9 crees que se podr\u00eda hacer para asegurarse de que algo as\u00ed no vuelva a suceder?\u201d<\/li><\/ul><p>Todo eso sucedi\u00f3 hace una d\u00e9cada, en una \u00e9poca en la que estaba aprendiendo la pr\u00e1ctica y el proceso de gesti\u00f3n de la responsabilidad que se describe en Alive and Well. No solo estaba aprendiendo, sino que lo estaba viviendo. Observ\u00e9 el lenguaje corporal de ambos l\u00edderes, el tono y el ambiente de la reuni\u00f3n.<\/p><p>Ahora, cuando me encuentro ense\u00f1ando a los l\u00edderes las mejores pr\u00e1cticas de liderazgo en materia de seguridad, miro atr\u00e1s y valoro este caso como el ejemplo perfecto de un l\u00edder que hace que alguien rinda cuentas.\u00a0<\/p><p><strong>Mi experiencia<\/strong><br \/><br \/>Pas\u00e9 mis cuarenta a\u00f1os de carrera trabajando para grandes empresas del sector del papel y la pulpa. Aunque hubo algunos l\u00edderes que me hicieron apreciar mucho la pr\u00e1ctica de responsabilizar a las personas, puedo decirles que la mayor\u00eda de los l\u00edderes para los que trabaj\u00e9 nunca la utilizaron. En la primera empresa para la que trabaj\u00e9, la gesti\u00f3n de la responsabilidad no formaba parte de la cultura empresarial; lo que s\u00ed formaba parte era culpar a los dem\u00e1s. Mirando atr\u00e1s, en lo que respecta a la gesti\u00f3n de la responsabilidad, puedo ver mis errores en el desarrollo de las personas que trabajaban para m\u00ed.<br \/><br \/>La gesti\u00f3n de la responsabilidad se sit\u00faa entre el proceso relativamente sencillo de corregir el comportamiento y las medidas correctivas formales. Digo \u201cproceso relativamente sencillo de corregir el comportamiento\u201d porque corregir y orientar el comportamiento implica mucho m\u00e1s que limitarse a decirle a alguien \u00ab\u00a1P\u00f3ngase su equipo de protecci\u00f3n personal!\u00bb. Para aquellos que se niegan a usarlo, existen las llamadas medidas correctivas, como las advertencias verbales y las cartas en los expedientes.\u00a0<br \/><br \/>Hacer que las personas rindan cuentas es una de las cosas m\u00e1s importantes que los l\u00edderes pueden hacer para dirigir y gestionar el desempe\u00f1o en materia de seguridad.<br \/><br \/><strong>El proceso<\/strong><br \/><br \/>Cuando algo sale mal, culpar a alguien puede servir para que esa persona no vuelva a cometer el mismo error. Pero su motivaci\u00f3n principal es el miedo, y el miedo al l\u00edder. Gestionar la responsabilidad es m\u00e1s bien un proceso de aprendizaje: el l\u00edder desempe\u00f1a, en cierto sentido, el papel de maestro, aumentando la capacidad del seguidor para comprender, cambiar y hacer las cosas de manera diferente. La responsabilidad genera aceptaci\u00f3n en cuanto a c\u00f3mo se debe hacer algo correctamente.<br \/><br \/>Hacer que los seguidores rindan cuentas no es algo que los l\u00edderes tiendan a hacer de forma natural. Se necesita aprendizaje, motivaci\u00f3n y autodisciplina para poner en pr\u00e1ctica algo nuevo y diferente. Requiere una mayor inversi\u00f3n de tiempo por parte del l\u00edder. Y se trata, en gran medida, de una conversaci\u00f3n bidireccional.<br \/><br \/>Sin embargo, incluso los l\u00edderes que saben c\u00f3mo gestionar la responsabilidad no siempre la practican. La cultura lo dificulta. Gestionar la responsabilidad requiere que un l\u00edder salga de su zona de confort, cambie y haga las cosas de manera diferente. Si no hay expectativas establecidas ni refuerzo por parte de sus l\u00edderes, es poco probable que hagan algo que no sea f\u00e1cil.\u00a0<br \/><br \/>Volvamos a la culpa, que es f\u00e1cil.<br \/><br \/><strong>Aprender el proceso<\/strong><br \/><br \/>La gesti\u00f3n de la responsabilidad comienza con el aprendizaje del proceso. No es un proceso dif\u00edcil de aprender, pero definir el t\u00e9rmino requiere cierta explicaci\u00f3n, especialmente para los estudiantes cuyo idioma materno no es el ingl\u00e9s. Imparto clases principalmente en Sudam\u00e9rica, y ese suele ser el caso.<br \/>\u00a0<br \/>Los diccionarios traducen el t\u00e9rmino \u201caccountability\u201d como \u201cresponsabilidad\u201d. Como sabemos, en ingl\u00e9s hay una diferencia significativa entre ambas palabras, y \u201cresponsabilidad\u201d no es la palabra que explica la esencia de exigir responsabilidades a alguien. Por lo tanto, lo traduje al portugu\u00e9s como \u201cprestar contas\u201d, que se ajusta mejor al funcionamiento pr\u00e1ctico del proceso, es decir, \u201crendir cuentas\u201d.\u201d\u00a0<br \/><br \/>Tiene sentido, y cuando doy clases, veo en el lenguaje corporal que los l\u00edderes entienden el proceso. Tambi\u00e9n est\u00e1n de acuerdo en que es importante, y que hay una gran diferencia entre corregir el comportamiento y tomar medidas correctivas que deben gestionarse mediante la rendici\u00f3n de cuentas.<br \/><br \/>Los estudiantes me dicen dos cosas con frecuencia. Primero, que est\u00e1n totalmente de acuerdo con la idea de hacer que las personas rindan cuentas. Luego dicen: \u201cMe gustar\u00eda hacerlo, pero no tengo tiempo para ello\u201d. Es cierto que lleva tiempo. Pero, teniendo en cuenta todos los problemas que puede resolver, hacer que las personas rindan cuentas es un uso muy valioso del tiempo.\u00a0<br \/><br \/>Ense\u00f1ar a los l\u00edderes el proceso y darles la oportunidad de practicarlo en el sal\u00f3n de clases puede marcar una gran diferencia en el uso que hacen los l\u00edderes de dicho proceso.<br \/><br \/><strong>D\u00f3nde comienza el proceso<\/strong><br \/><br \/>Por \u00faltimo, hay otra cosa muy importante que hace que poner esto en pr\u00e1ctica sea un reto dif\u00edcil para el l\u00edder: la necesidad de comprender plenamente qu\u00e9 es lo que ha fallado antes de pedir cuentas a un subordinado. No se puede pedir cuentas a alguien si no se sabe qu\u00e9 ha hecho o dejado de hacer. Para averiguarlo, es necesario seguir un proceso diferente: la investigaci\u00f3n.<br \/><br \/>S\u00ed, eso es obvio. Pero piense en las implicaciones de esa simple afirmaci\u00f3n. \u00bfLa rendici\u00f3n de cuentas solo se debe practicar cuando se ha realizado una investigaci\u00f3n formal y se ha redactado un informe?\u00a0<br \/><br \/>Esto nos lleva de vuelta a aquella reuni\u00f3n a la que asist\u00ed hace una d\u00e9cada. El director de la unidad investig\u00f3 qu\u00e9 hab\u00eda salido mal, encontr\u00f3 problemas, algunos de los cuales eran culpa suya, y se los comunic\u00f3 a su jefe. Eso fue lo que dio lugar a la reuni\u00f3n.<br \/><br \/>\u00bfQu\u00e9 llevar\u00eda a un l\u00edder a hacer algo as\u00ed?\u00a0<br \/><br \/>Lo veo como un ejemplo de un principio importante del liderazgo en materia de seguridad: lo que nos gusta llamar \u00abel principio del di\u00e1logo honesto\u00bb: los l\u00edderes y los seguidores tienen la obligaci\u00f3n mutua de ser honestos en lo que respecta a la seguridad.<br \/>\u00a0<br \/>Newton Scavone<br \/>Noviembre de 2025<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Este mes, nos complace presentar un art\u00edculo de Newton Scavone, uno de los miembros m\u00e1s experimentados del equipo docente de Balmert, con sede en S\u00e3o Paulo. Newton comenz\u00f3 como cliente aprendiendo y utilizando las herramientas MSP, y luego se convirti\u00f3 en uno de los l\u00edderes formados para impartir el curso dentro de su empresa. Durante los \u00faltimos seis a\u00f1os, muchos de ustedes lo han conocido como profesor de Balmert Consulting. Aporta una gran credibilidad operativa y una clara comprensi\u00f3n de lo que se necesita para que estas herramientas funcionen en el mundo real.<\/p>","protected":false},"author":1,"featured_media":4681,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1365],"tags":[],"class_list":["post-4660","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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